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10 KPIs Everyone Needs to Know - Grphic

These days, the collection and analysis of data is more important than ever.  The organizations that get the best product and customer data are the ones with the competitive advantage.

But do you know which data about your product should you pay attention to? And what are the key performance indicators (KPIs)? To help you out, the metrics outlined below will help you to achieve greater insights, provide greater value to your customers…and your organization

Product Stickiness

Do my users and customers keep coming back?

Product Usage

Are my users and customers engaging with the product as expected?

Feature Adoption

Are my users and customers adopting my new features?

Feature Retention

Are my users building enduring habits inside my product?

Net Promoter Score (NPS)

Are my users and customers happy?

Leading Indicators

Do I understand the leading indicators of conversion, renewal, and expansion?

Top Feature Requests

Do users and customers want the same thing from my product?

Product Delivery Reliability

How reliable is my product roadmap?

Product Bugs

Am I maintaining product quality and efficiency?

Product Performance

Is performance really a top priority?

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