A broken process can lead to unhappy customers and employees, slower turnaround times, less efficiency…
Broken processes tend to occur over time, not as the result of bad employees or a lack of caring. Changes in customer purchasing habits, the natural growth of your business, new technologies…all of these can lead to processes that are out of date and ineffective.
Find out what Digital Transformation can do for you and your business.
The first step in fixing a broken process, is to identify the broken process.
Does the process align with a business goal? If not, is it really necessary?
Write down what the perfect process and outcome would “look or feel like.”
The business goals affected are identified. Now we need to identify the key players, the employees who do the task each day. They are going to be able to identify where the process is breaking down, and have an understanding of the overall flow of the process better than anyone else.
Organize around outcomes, not tasks. Reduce waiting, moving, and rework time. Reduce checks and reviews. Involve as few people as possible in performing the process, eliminate bottlenecks, and standardize the process.
What starts the process? What finishes the process? List all the step in-between.
Consider new design implications, document the new design, and then consider the new design’s implications.
What products are available, and what resources are needed to help your business succeed?
Be prepared for obstacles, communicate, and educate the employees involved. Get buy in from employees, and roll the new process out. Revise and update as needed.
Find out what Digital Transformation can do for you and your business.
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